Privacy & GDPR Policy
The European regulation No. 2016/679 of 27 April 2016, or General Data Protection Regulation (GDPR), came into force on 25 May 2018. Basically this new law replaces the Data Protection Act. This is a European wide law and as such affects how we use and store information we receive from guests and enquirers. It covers all data, whether electronic or paper based.
We use cookies on our website. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor’s use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. See www.aboutcookies.org for more information).
What information we collect from you.
When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.
How we use the information you give us.
We use your email to communicate with you, to send you booking confirmation and answer any queries you email us, and to thank you after your visit and ask you for a review. We will also add details of how you can keep in touch with us on social media, should you wish to do this.
We will not use your telephone number unless we need to contact you urgently or if we cannot reach you by email.
Marketing
We don’t do a newsletter or Mailchimp. We use Instagram, Facebook and Twitter to market our campsite and our own website. We never pass your details to any third party.
Access to your Information
You have the right to request a copy of the information we hold about you. If you would like a copy of this please email us at info@campinglageneste.com
Right to be Forgotten
All customers have the right to ask us to remove their details from our records. However, this does not override the legislative requirements (eg the Fiche Identite Individuelle form – see below).
Legally, we ask guests to complete the French Fiche Identite Individuelle police aliens form, which we have to legally keep for 6 months from date of arrival. Only the local police can ask for the details on this form. This form and the information contained on it are then destroyed by us.
We are also required by law to keep financial records for 7 years, so guests cannot ask to be erased from these financial records.
If you book to stay direct with us and complete a booking form, then be assured that your details are kept secure on our system via password controlled entry and are not used for any other purpose or shared with any other person or business. We need your email address to send through booking forms, answer any queries you have regarding the property or to send you terms & conditions, booking confirmation etc. We will send you a follow up email after your stay to thank you for staying, asking you to leave a review or feedback and details of how to stay in contact with us. We don’t need explicit consent for this. We will NOT add you to a marketing mailing list.
If you book via one of our booking partners, for example Bedful, Cool Campings, Booking.com or Airbnb, they have also to comply with GDPR regulations and have their own safeguards and policies.
Similarly, if you choose to follow us on social media (eg Facebook,Instagram or Twitter), we don’t need consent as you have already accepted the terms & conditions on that platform. Again, we will not ask you for your email address in order to send you newsletters etc.
Notification of Data Breaches
The GDPR will require us to notify the Information Commissioner’s’ Office within 72 hours of first having become aware of the breach where that breach is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify the customers “without undue delay” after first becoming aware of a data breach.
Terms and Conditions
Check Your Booking!
Any problems with your booking? Please contact Moulin de la Geneste by telephone on +33555989008 or email at campinglageneste@hotmail.co.uk. Please carefully check your booking details and the booking policy below today and get in touch if you see any problems.
Cancellation Policy
30 % deposit required upon booking. Remaining balance due 30 days before arrival date and will be taken automatically on the same card unless otherwise advised. On site purchases and the taxe de sejour can be paid by cash, bank transfer, French cheque or Paypal (2% charge for Paypal).
Cancelled stay more than 30 days before the expected arrival date = loss of deposit
Cancelled stay less than 30 days before the expected arrival date = liable for the total cost of stay.
In the event you need to cancel or alter your booking, you must contact Moulin de la Geneste directly.
Booking Policy
Please be aware that there will be a Taxe de séjour - Tourist Tax - to be paid of 0.40 centimes per person (18+) per night
Check-in time after 14h
Check-out time before 11h for camping pitches and before 10h for rental units. Late departures are subject to an additional 24 hour charge.
Pets allowed - maximum 2
Bedding / linen / towels included in rental units.